Frequently Asked Questions

Consumer Rights

Our company is based in the UK and complies with UK consumer law, including the Distance Selling Regulations. You have the right to cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt. Our returns policy allows 14 days.

VAT

All prices on this site include VAT at 20%. If you are shopping with us from outside the E.U. or a tax-exempt country, VAT does not apply. Our website will automatically display all prices with the VAT deducted and you will be billed accordingly.

Returns & Refunds

All parts that have not been fitted for purpose or used can be returned within 14 days for a refund. We are unable to cover the cost of return postage unless you have been recommended a part by our staff that doesn't fit your machine as required. All parts are covered with a 1 year warranty.

Customs Fees

When shopping and importing goods from another country you may have to pay custom fees when the goods ordered arrive in the destination. These are not costs applied to the goods by us. They are costs that may occur when entering your country and are set and controlled by your local customs authority.

Free Shipping

This only applies to orders in the UK & Ireland over £180 including VAT. Free shipping is only on items under 20kg and doesn't include the highlands or channel islands.

Cancellation Policy

If you complete your purchase and decide that you would like to cancel it, please contact us as soon as possible. We will happily cancel and refund the order right away. In the event of the order being dispatched before cancellation, we will more than happily accept a return of the item within 14 days of you receiving the item.

Warranty

All tractor parts available at farmingparts.com come with a 12 month warranty as standard. In the event of a part needing replaced within the 12 months, shipping of the return and exchanged item must be covered by the customer.

Card Payments, Security and Privacy

We accept most major credit cards and for off-line purchases will accept (£) Sterling Postal Orders, Personal Cheques, Bank Drafts and Bank transfers. A secure SSL encryption protects all your details during the shopping process and we do not pass on or use them with any third parties, companies and marketing organisations.