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- Refund & Exchange
- Other Info
|Year of introduction||07-2019|
Free UK & Ireland shipping when you spend £/€180
Free UK and Ireland shipping applies once the order is over £/€180. The £/€180 is based on the total after discount codes have been applied. Does not apply to oversized items which may incur a surcharge. If this occurs, we will contact you. In the event of needing to return an item for an exchange, shipping will be charged to send the replacement item out if it is not a mistake in the order. In the event of a mistake in the order, shipping will be covered by us.
Shipping of your item
We only use reputable and reliable shipping couriers such as Royal Mail, Parcelforce & Fedex. All items will be sent tracked and signed for. In the event of your item not arriving with you, please contact the relevant courier with the tracking number provided. We will endeavour to help any situation with regards to delayed deliveries but unfortunately we are unable to provide more information than the couriers themselves. In the event of your parcel not arriving, please contact the relevant courier to find out the most up to date information.
You can cancel your order any time up until dispatch. Once dispatched Massey Tractor Parts are unable to cancel or refund orders. We can only refund order if you return the item back to us when received within the 14 day refund period. This date applies from the date you receive the item. If you wish to cancel an order mid transit you may be able to contact the courier to cancel the delivery. Any costs in doing this will have to be covered by the customer. If an order is delayed by courier, we are unable to refund until we receive the item back. We provide contact numbers for all international orders to allow the courier to contact you in the event of a delay with your order. If an item is held up with a courier for any reason outside of our control, we cannot refund the item until it is back with us. Shipping of the item back to us is at the cost of the customer.
Delivery details provided to couriers are as entered by customer. Any delays in delivery with couriers due to insufficient address are unfortunately out of our control. In the event of this happening, please contact us and we will help sort this issue for you. We are always easy to contact and will help with any issue in any way we can.
In the unlikely event your parcel arrives with visible damage to the packaging. Please ensure you check and are happy with this before signing for the item. Once the parcel is signed for we will be unable to debate with the courier company about the parcel. Our couriers are 3rd party companies that are not affiliated with us. Once the parcel is signed for the package is deemed to be delivered and accepted. If the packaging is damaged en route, please refuse the delivery on these grounds and they will return the parcel to us.
Returns & Refunds
All parts that have not been fitted for purpose or used can be returned to us within 14 days for a full refund. The buyer must pay the return postage fee unless the wrong item was received or you were recommended a part by our staff that doesn't fit your machine as required. All parts are covered with a 1 year warranty and in the event of a part breaking, simply contact us and we will replace it with a brand new part.
If you would like to return an item of clothing or piece of merchandise & it is within 14 days, you can return your item for a full refund, no questions asked (Items must be in condition they were received). The buyer must pay the return postage fee unless the wrong item was received as well as shipping for an exchanged product. In the event of an item of clothing not fitting, simply return the item to us and we will exchange it for you to another item or a different size. Our policy for exchanging items extends to 21 days. If you received free shipping on your original order, there will be shipping charges applied to the exchanged items.
Returns which incur costs from couriers or customs will be covered by the customer. Shipping costs will not be refunded
We will always be easy to contact & will always endeavour to help our customers as best we can to ensure they have a 5* shopping experience with high quality customer service. If you have any queries or problems with your order at all, simply contact us and we will help.
Additional Shipping Charges/ Customs & Duties
While all our shipping prices are as accurate as possible, the occasional part will be more to post due to the volume of the item rather than the weight. We will always endeavour to get your part to you for the shipping price you have paid, however, occasionally we me be required to contact customers for additional shipping costs. We will send quote from courier as proof and offer a full refund if you are not happy with the price. If you are ordering from a country that is outside of the member states of the EU, your order will incur customs clearance duties and tax charges calculated by that countries authorities. By which payment is the entire responsibility of the customer only. Any additional costs incurred at customs are not implemented by or received by us and is between customs and the customer.
Card Payments, Security and Privacy
We accept most major credit cards and for off-line purchases will accept (£) Sterling Postal Orders, Personal Cheques, Bank Drafts and Bank transfers. Exchange rates around the world do vary all the time so payments made to us must always be in UK pounds (£) Sterling.
We can assure you that all your information is kept safe and secure, from your on-line shopping basket to the goods arriving at your front door. A secure SSL encryption protects all your details during the shopping process and we do not pass on or use them with any third parties, companies and marketing organisations. All the details required are needed for no other reason than to fully process your order.
For remote addresses and international orders, your telephone number may be forwarded on to our couriers, to ensure receipt of your goods.
We update our stock daily and if an item is out of stock it will be displayed as such on the site. If there is a problem with availability we will contact you within 24 hours of the order being made, in which case you have a choice of waiting until it is in stock. In any case, orders are not processed unless we have the item in stock.
If you complete your purchase and decide that you would like to cancel it, please contact us as soon as possible. We will happily cancel and refund the order right away. In the event of the order being dispatched before cancellation, we will more than happily accept a return of the item within 14 days of you receiving the item. Our exchange policy extends to 21 days from date of receipt
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Contact Us At Info@masseytractorparts.com