Refund policy

Returns and Refunds Policy
Effective Date: [19/02/2025]

At Massey Tractor Parts, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our policy below for information regarding returns, refunds, and exchanges.

Returns

Parts Returns

Eligibility:
- Parts that are unused, uninstalled, and returned within 14 days from the delivery date are eligible for a full refund.
- Parts returned within 30 days (but after the initial 14 days) are eligible for a credit note valued at the original purchase price.
Non-returnable Items:
- Parts marked as “STOCK CLEARANCE” or “SPECIAL PRICE” are non-returnable. Please ensure the correct part is ordered before purchase, as sales of these items are final.
Return Shipping:
- Return shipping costs are not covered unless a part has been recommended by our team and it does not fit your machine.

Clothing & Merchandise Returns

Eligibility:
- Clothing or merchandise may be returned within 14 days of delivery for a full refund, provided the items are in their original condition.
Non-returnable Items:
- Items marked as “STOCK CLEARANCE” or “SPECIAL PRICE” are non-returnable.
Return Shipping:
- We will cover return shipping costs only if the wrong item or size was sent.
Exchange Policy:
- Exchanges for clothing or merchandise are available within 21 days of receipt.

International Returns

Eligibility:
- Unused and uninstalled parts or clothing can be returned within 14 days of delivery for a full refund.
Non-returnable Items:
- As with domestic returns, “STOCK CLEARANCE” and “SPECIAL PRICE” items are non-returnable.
Shipping Costs:
- Return shipping and any customs fees are the customer’s responsibility. Note that shipping costs are non-refundable.

Stock Clearance Sale Products

Sales of clearance and special price items are final and non-returnable unless the wrong item is received.

Refunds

Refund Conditions

Please note all refunds will be deducted a 3% handling fee for restocking.

Inspection:
Once we receive and inspect your return, we will notify you of the refund status.
Full Refunds:
If the return is approved, we will refund the original payment method within 5-10 business days (depending on your payment provider).
Partial Refunds:
Partial refunds may be issued for items returned in a damaged or non-original condition or if parts are missing.
Late Returns:
Items returned after 14 days but within 30 days may receive a partial refund at our discretion.
Cancelled Orders:
For orders canceled before dispatch, standard cancellation terms apply. For orders that have been dispatched, the return must be made within 14 days of receipt. A handling and return fee of up to 25% may apply if the order includes specially ordered items.

Additional Considerations

Shipping Adjustments:
In some cases, due to courier policies regarding package dimensions, weight, or insured value limits (which may require a change in the shipping method after checkout), additional shipping charges may be applied. Please note:
- Any additional shipping costs incurred as a result of necessary courier changes (as detailed in our Shipping Policy) are non-refundable.
- If an alternative shipping service was used or if extra fees were incurred, those costs will be deducted from your refund.
Shipping Costs:
Shipping costs, including any additional or insured shipping fees (for orders over £100), are non-refundable. This includes adjustments made due to courier limitations or changes to the originally selected shipping method.
Customs Fees:
Any customs duties or fees imposed by your local customs authority are non-refundable. Should an item be returned due to unpaid customs fees, those charges (plus any incurred return fees) will be deducted from your refund.

Exchanges

Eligibility:
Exchanges are available for clothing, defective, or damaged items.
Procedure:
Please contact us at info@masseytractorparts.com or call [+44 2827 663324] to arrange an exchange within 21 days of receipt.

Buckler Boots Returns Under Warranty

Eligibility & Conditions:
Buckler boots may be returned under warranty if they meet the warranty conditions (i.e., they are faulty or defective).
Instructions:
Please ensure the boots are returned in accordance with the instructions provided.
Return Shipping:
Return shipping costs for warranty claims are the responsibility of the customer.

Cancellation Policy

Pre-dispatch:
Orders can be canceled before dispatch without penalty.
Post-dispatch:
Once an order has been dispatched, returns are accepted within 14 days of receipt (subject to the above terms).

Special Shipping Terms (Referenced from our Shipping Policy)

Free Shipping:
Free shipping is available for orders over £180 (excluding VAT) within the UK & Ireland, provided the items are under 20kg and the delivery address is not in restricted areas such as the Highlands or Channel Islands. Note that this does not apply to items shipped from certain vendors.
Insured Shipping:
Orders over £100 will be insured to cover loss during transit. Any additional insured shipping charges are included in your order cost and are non-refundable.

Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us:

Email: info@masseytractorparts.com
Phone: [+44 2827 663324]
Address: 24-26 Market Street, Ballymoney, County Antrim, Northern Ireland, BT53 6EB
VAT Number: XI 252 4438 70
Trade Number: EORIGB252443870000

Thank you for choosing Massey Tractor Parts. We appreciate your business and are committed to ensuring your satisfaction.