Warranty Information

At Masseytractorparts.com, we provide a 1-year manufacturer's warranty on all tractor parts and equipment, covering any manufacturing defects to ensure product reliability and performance. Please note that the cost of return shipping for warranty claims is the responsibility of the customer.

For Buckler Boots, a unique warranty applies:

• Covers manufacturing defects, such as sole detachment or leaking in waterproof boots.
• To make a claim, customers must submit clear photos showing:

Defective boots and accompanying claims are sent to Buckler for approval. If approved, customers will have to return the defective product to receive a free replacement.

For further assistance or detailed guidance on warranty claims, feel free to contact our support team.

Delivery and Shipping Policy

Massey Tractor Parts offers global shipping using reliable couriers, including Royal Mail, Parcelforce, and FedEx. All shipments are dispatched using tracked or signed-for services for secure delivery.

• Order Cancellations: Orders can be canceled anytime before dispatch. Once dispatched, cancellations are no longer possible.
• Returns: Returns are accepted within 14 days of receipt and extends to 30 days for exchanges, with return shipping costs borne by the customer.
• Delivery Accuracy: The accuracy of delivery depends on the correct information provided by the customer during checkout.
• Damaged Packages: For packages that appear visibly damaged, inspect the contents carefully before accepting.
• Additional Charges: Oversized items may incur extra shipping fees, and customs duties for orders outside the EU are the customer's responsibility. In the case of additional shipping costs our support team will contact you before your order is processed for any additional payment required.

For detailed shipping terms, please refer to our Shipping Policy.

Customs Fees & Taxes Policy

When importing goods from abroad, customers may be required to pay customs fees determined by their local authorities. These charges are not controlled by Farming Parts.

• Unpaid Fees: If customs fees remain unpaid, goods may be returned to Northern Ireland. In such cases, the return and customs costs will be deducted from your refund, along with a 25% handling fee.
• Customs Duties: These fees typically reflect local taxes on imported items and are not set or controlled by farmingparts.com
• Customer Awareness: It is the customer's responsibility to understand potential charges. If you are unsure about customs fees, we encourage you to consult our team for guidance before placing your order.

For any questions, our support team is here to help.

Returns Policy

Massey Tractor Parts is committed to ensuring customer satisfaction and offers a straightforward returns process:

• Standard Returns: Returns are accepted within 14 days for unused parts and merchandise, provided they are in their original condition. All parts come with a 1-year warranty.
• Return Costs: Customers are responsible for return postage, except in cases of staff-recommended parts or incorrect items.
• Clothing Returns: Clothing can be returned within 14 days, with an extended 30-day refund or exchange policy.
• International Returns: Returns from outside the UK follow similar guidelines, but customers are responsible for courier and customs costs.
• Exclusions: Items purchased during stock clearance sales are non-returnable.

For further information, please visit our Returns Policy Page, or contact our team—we’re always here to help!

Shipping Policy

At masseytractorparts.com, we aim to provide fast, reliable, and transparent shipping services. This Shipping Policy outlines the terms, conditions, and expectations regarding the dispatch and delivery of orders placed on our website.

1. Shipping Locations

We ship to:

• All of the United Kingdom

• Republic of Ireland

• International destinations (selected countries only)

If your location is not available at checkout, please contact us for assistance.

2. Shipping Methods, Costs & Weight Rules

Shipping costs are calculated automatically at checkout based on:

• Actual (net) weight

• Volumetric weight (couriers charge the greater of the two)

• Destination

• Selected shipping method

We work with trusted couriers including Royal Mail, Parcelforce, FedEx, DHL, and other providers depending on parcel type, weight, and size.

Courier Limitations & Adjustments
Couriers have strict limits regarding:

• Maximum weight

• Maximum parcel size

• Maximum insured value

• Hazardous materials (e.g., oils, batteries in some cases)

If your parcel exceeds the limits of the courier you selected at checkout, then:

• We may be required to change the carrier.

• We will always try to match the selected service at no additional cost.

• If no equivalent or similar service exists, we will contact you to:

  • Provide updated shipping options

  • Provide a quote for any additional fees

  • Allow you to approve or cancel the order

If you choose to cancel due to courier limitations, a full refund will be issued.

3. Free Shipping Eligibility (UK & Ireland Only)

Orders over £180 (excluding VAT) qualify for free shipping subject to the following conditions:

• Eligibility Criteria:

  • Parcel must weigh under 20kg

  • Delivery address must be within the UK or Ireland

  • Delivery address must not be within:

    • Highlands and Islands

    • Channel Islands

    • Other courier-restricted regions

• Exclusions:
  Free shipping does not apply to items shipped from:

  • Draper Tools

  • Sealey Tools & Equipment

  • SIP Tools & Equipment

  • Cottonmount Clothing & Footwear

  (These suppliers ship directly from their warehouses and do not participate in free-shipping promotions.)

4. Order Processing Time

• Standard processing time: 1–2 business days (Monday–Friday)

• Orders placed after 12pm may be processed the next working day

• Public holidays or peak seasons may extend processing times

• If you require urgent processing, email us at info@masseytractorparts.com prior to ordering.

5. Delivery Times

Delivery estimates are shown at checkout and vary depending on:

• Selected courier

• Destination

• Weight and size

• Customs processing (international orders)

Important: Delivery estimates are not guaranteed.
We cannot accept liability for delays caused by:

• Weather

• Customs

• Courier backlogs

• Strikes

• Incorrect/incomplete addresses

6. Tracking Your Order

Once your order is dispatched:

• You will receive a shipping confirmation email

• The email will include a tracking number

• You may track your delivery directly on the courier website

If tracking shows the parcel as delivered but you did not receive it, you must contact the courier immediately so they can initiate an investigation.

7. Shipping Restrictions

Weight Restrictions
Free shipping applies only to items under 20kg.
Items over 20kg may require pallet services or specialist couriers.

Address Restrictions
Free shipping is not available for:

• Highlands

• Isle of Man

• Channel Islands

• Remote islands

• International destinations

Extra charges may apply for restricted delivery zones depending on the courier.

8. Lost, Delayed, or Damaged Packages

Lost Parcels
If your parcel has not arrived:

• Check tracking information

• Contact the courier first (fastest method)

• Contact us if the courier cannot assist

We will work with you and the courier to locate or replace the parcel.

Damaged Parcels
If packaging is damaged:

• Inspect contents before signing

• If significantly damaged, refuse delivery so it returns to us automatically

• If you accept the parcel and the contents are damaged, contact us within 48 hours with photos

Insurance
Orders over £100 are automatically insured against loss in transit.
Insurance costs are non-refundable.

9. Incorrect Address Provided

Please ensure your shipping information is accurate.
masseytractorparts.com is not responsible for:

• Parcels delivered to incorrect addresses supplied by the customer

• Delays caused by incorrect or incomplete address details

If a parcel is returned to us due to address error:

• You may pay additional shipping charges to reship

• Original shipping costs are non-refundable

10. International Shipping & Customs Responsibilities

International shipments may incur:

• Customs duties

• Import taxes

• VAT

• Handling fees

• Clearance charges

These charges are:

• Set by the destination country

• Out of our control

• Paid by the customer

If customs fees are refused and the parcel is returned:

• Return shipping charges

• Customs penalties

• Handling fees (up to 25%)
  ... will be deducted from your refund.

U.S. Customs Update – Effective 29 August 2025
The United States will eliminate duty-free de minimis exemptions for all imports under $800.
All shipments will incur duties, taxes, and fees.
These charges must be paid before delivery.

11. Additional Shipping Charges

Extra shipping costs may apply due to:

• Oversized parcels

• High-value insured shipments

• Volumetric weight surcharges

• Courier service changes

• Hazardous material surcharges

• Remote area surcharges

If additional fees apply:

• You will be notified and given a quote

• You may approve or cancel your order for a full refund

12. Special Shipping Terms

Free Shipping (Over £180 ex VAT)

• UK & Ireland only

• Under 20kg

• Not valid for dropshipped items

Insured Shipping (Over £100 Order Value)

• Automatically included

• Protects against loss

• Insurance fees are non-refundable

13. Store Credit for "Special Price" Items
    If you are returning a Special Price item, please note that refunds for such items will be issued as store credit only. This includes any clearance or sale items marked with a "Special Price" label. Store credit can be used for future purchases on our website.

14. Contact Us

For shipping-related enquiries, contact:
Email: info@masseytractorparts.com
Phone: +44 2827 663324
Address: 24–26 Market Street, Ballymoney, County Antrim, Northern Ireland, BT53 6EB
VAT Number: XI 252 4438 70
EORI Number: GB252443870000

Privacy Policy

Your Privacy

Massey Tractor Parts is committed to respecting your privacy. In general, you can visit Massey Tractor Parts without revealing any information about yourself. We do collect information regarding visitors to our Web site. Some information is required in order to process orders, for example. We analyze this data for trends and statistics to help us provide you with a better service.

Privacy Policy

To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.

Any information provided by you may be used for Massey Tractor Parts purposes for example marketing via email, phone, post, social media and other third party partners such as Google. Massey Tractor Parts may need to provide your name and delivery address to other third parties that are involved in the processing of your order uses for delivering specific services to you (for example, the financial institution that issued your credit card or the courier that delivers your order).

Your information will not be shared with individual or other companies (such as direct mail organizations or other third parties) unless required by law.

There are times when we may request information from you, such as your, name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.

You can help Massey Tractor Parts update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying Massey Tractor Parts of any changes to your address, title, phone number or e-mail address.

Cookie Information

Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies. Massey Tractor Parts uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

1. What types of cookies are set?

We use cookies for many reasons; primarily to personalise content so that you see products which are relevant to you and to speed up processes such as logging in checking out.

We also use cookies to provide us with feedback about how people use our website so that we can improve the customer experience. You can see a full list of cookies and choose which ones you accept by clicking the button at the bottom of this page.

2. How long they persist on your user’s browser

Cookies will be stored in your browsers memory for 13 months or until you clear your cookies. To clear your cookies go to your browser settings and remove the cookies you no longer wish to have stored.

3. What data they track/the categories of personal information collected

Each cookie has a different function and you can see which category each cookie falls in to by clicking the button at the bottom of this page. We categorise cookies into 3 buckets

• Essential: These cookies are essential to the proper functioning of the website. They are first party cookies which means we do not share any information with other organisations.
• Functional: These cookies are about site performance. Allowing these cookies will improve your experience of the site for example by allowing access to live chat.
• Social media and Advertising: These cookies are related to social features like sharing products to your social networks. Cookies in this category are also related to advertisers to tell advertisers about your shopping preferences so that they can show you relevant products in the future.

We use cookies to store the settings you choose relating to language, country and currency and we also store information such as recently viewed products and products which you have added to your basket but these cannot be used to identify you personally. Personal information you share with us is stored in the ‘My Account’ section but this is not stored in cookies.

Terms of service policy

Welcome to masseytractorparts.com. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before making any purchases or using our site.

1. Acceptance of Terms

By accessing masseytractorparts.com, you agree to comply with these Terms of Service, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
If you do not agree, please discontinue use of our website.

2. Changes to Terms

We may update or revise these Terms at any time without prior notice. The updated Terms will be posted with a revised effective date. Continued use of the website after changes indicates acceptance.

3. Use of Our Website

You agree to use the website only for lawful purposes. You must not:

• Engage in fraudulent or unlawful activity

• Transmit malware, harmful code, or disruptive content

• Violate intellectual property rights of masseytractorparts.com or others

4. Product Information

We aim to provide accurate product descriptions, pricing, and availability. However, errors may occur, and we reserve the right to:

• Correct inaccuracies

• Update product details

• Modify or discontinue items without notice

5. Orders and Payments

Order Acceptance
Orders are subject to acceptance and availability. We may cancel or refuse any order due to:

• Pricing errors

• Stock limitations

• Suspected fraud or misuse

• Courier or shipping restrictions

Payments
By placing an order, you confirm the payment details are accurate. We accept the payment methods displayed at checkout. All orders must be paid in full before dispatch.

6. Shipping and Delivery

Our Shipping Policy forms part of these Terms. Key points include:

• Shipping Methods & Weight Rules: Shipping costs are calculated based on total weight, volumetric weight, destination, and selected shipping method. Couriers always charge based on whichever weight is greater (volumetric or actual).

• Courier Adjustments: Some parcels may exceed courier limits (weight, dimensions, insured value). If this occurs, we may:

  • Upgrade or change your courier

  • Match the paid service where possible

  • Charge the difference if no equivalent service exists
    If extra shipping fees apply, you will be contacted to approve or cancel your order for a refund.

• Delivery Estimates: Delivery dates are estimates only. Delays may occur due to customs, weather, courier handling, peak periods, or other factors beyond our control.

• Tracking: Tracking information will be emailed once your order is dispatched.

• U.S. Customs Update (Effective 29 August 2025): All U.S. imports—including those valued under $800—will be subject to duties, taxes, and clearance fees. These charges must be paid by the customer and are non-refundable.

7. Returns, Refunds & Exchanges

This section merges the full Returns & Refunds Policy directly into the Terms of Service.

7.1 Parts Returns

• Eligibility: Unused and uninstalled parts returned within 14 days of delivery → Full refund (Restocking Fee Applies)

• Parts returned between 14–30 days → Credit note for full product value (No Restocking Fee)

• Non-returnable items: Products marked STOCK CLEARANCE or SPECIAL PRICE are final sale. Please note that any returned “SPECIAL PRICE” items will be refunded as store credit only.

• Return Shipping: Customer is responsible for return shipping unless:

  • We recommended the part and it does not fit your machine, or

  • You received the incorrect item.

7.2 Clothing & Merchandise Returns

• Eligibility: Return within 14 days for a full refund (Restocking Fee Applies).

• Non-returnable items: Items marked STOCK CLEARANCE or SPECIAL PRICE.

• Return Shipping: Covered only when the wrong size or product was sent by us.

• Exchanges: Available within 21 days of delivery.

7.3 International Returns

• Unused/uninstalled parts or clothing may be returned within 30 days (Restocking Fee Applies).

• Shipping and customs charges are the customer's responsibility.

• Shipping costs are non-refundable.

7.4 Clearance & Special Price Items

• All clearance or special price sales are final, unless the incorrect item is sent. Please note that any returned “SPECIAL PRICE” items will be refunded as store credit only.

7.5 Refund Processing & Fees

• Handling/Restocking Fees:

  • UK orders: 5%

  • International orders: 7%

  • Draper, Sealey, SIP items: up to 25% (manufacturer restocking fee)

• Partial Refunds May Apply If:

  • Item arrives damaged

  • Parts are missing

  • Packaging is not original

  • Item is returned after the 14-day window

• Processing: Approved refunds are issued to the original payment method within 5–10 business days.

• Cancelled Orders:

  • Before dispatch → no penalty

  • After dispatch → must be returned within 14 days; up to 25% handling fee may apply, especially for special-order items

7.6 Shipping Cost Deductions
The following are non-refundable:

• Original shipping fees

• Additional courier fees caused by size/weight restrictions

• Insured shipping fees

• Courier upgrades applied post-checkout

• Return shipping fees

• Any extra fees resulting from switching courier services due to limitations

7.7 Customs Fees
All customs duties, taxes, and clearance charges are non-refundable. If an item is returned due to unpaid customs fees, these charges plus return fees (up to 25%) will be deducted from your refund.

7.8 Exchanges (UK & International)
Exchanges are available for:

• Clothing

• Defective products

• Damaged products
  Contact: info@masseytractorparts.com within 21 days.

7.9 Buckbootz / Buckler Boots Warranty

• Warranty Duration:

  • Hard As Nails: 12 months

  • Bang Guardz: 12 months

  • Buckshot: 12 months

  • Tradez: 12 months

  • Buckzviz: 12 months

  • Lacers / Dealerz: 12 months

  • Nubuckz: 12 months

  • BBZ Non-Safety: 12 months

  • BBZ 6000 / 8000: 9 months

  • Wizardz: 6 months

• Boots under 3 years old (based on UKCA/CE label) are covered.

• Covered: defects in uppers, soles, construction.

• Components such as laces, eyelets, insoles: 3-month warranty.

• Exclusions: Damage from misuse, neglect, cuts, punctures, scuffing, or extreme conditions.

• Warranty Claims: Must be submitted through the authorised dealer. Photos and claim forms may be required.

8. Intellectual Property

All content (text, images, logos, software, graphics) belongs to masseytractorparts.com or its licensors.
You may not use or reproduce our content without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Farmingparts.com is not liable for:

• Indirect, incidental, or consequential losses

• Loss of profits, data, or business

• Incorrect installation or misuse of parts
  Our liability is limited to the amount paid for the specific product.

10. Privacy

Your personal data is processed according to our Privacy Policy.
By using our services, you consent to these practices.

11. User Accounts

You are responsible for maintaining the confidentiality of your account and password.
We are not liable for losses arising from misuse of your account.

12. Third-Party Links

We may link to external websites for convenience.
We do not control and are not responsible for third-party content or policies.

13. Indemnity

You agree to indemnify and hold harmless Farmingparts.com and its employees from any claims resulting from your:

• Use of the website

• Breach of these Terms

• Infringement of third-party rights

14. Governing Law

These Terms are governed by the laws of Northern Ireland.
You agree to submit to the exclusive jurisdiction of Northern Irish courts.

15. Dispute Resolution

Disputes will first be addressed through negotiation or mediation.
If unresolved, disputes will proceed to binding arbitration under the relevant rules.

16. Contact Information

For enquiries regarding these Terms:
Email: info@masseytractorparts.com
Phone: +44 2827 663324
Address: 24–26 Market Street, Ballymoney, County Antrim, Northern Ireland, BT53 6EB
VAT Number: XI 252 4438 70
EORI Number: GB252443870000